Project

Intelligent Collaboration Takes Control at Netcare 911

One boardroom. Two ways to connect. One seamless experience.

Project Brief

Creating a Smarter Executive Meeting Space

Netcare 911 required an executive boardroom capable of supporting two distinct collaboration workflows without compromising simplicity or performance. Delivered by Galdon Data in collaboration with Planetworld and Lightware, the project combines Lightware's advanced connectivity and control technology with a Yealink MVC S98 Microsoft Teams Rooms system. The installation brings together professional AV peripherals, intelligent room automation and flexible multi-display management across a three-display environment. The objective was to create a consistent, intuitive meeting experience, allowing users to move between native Microsoft Teams Rooms and BYOD collaboration with minimal complexity.

Challenge

Two Ways to Connect. One Consistent Experience.

Modern executive meetings rarely follow a single format. Some are hosted through a dedicated Microsoft Teams Rooms system, while others require participants to connect their own laptops and use alternative collaboration platforms. For Netcare 911, the challenge was to support both workflows within a single executive boardroom while maintaining a simple and consistent user experience. The room's three-display configuration and professional AV peripherals introduced additional requirements for signal distribution, connectivity and system control. Switching between collaboration modes needed to be straightforward, without requiring users to manage multiple systems or manually reconfigure the room. The solution also needed to respond intelligently to meeting activity, using automation to simplify operation and create a more connected collaboration experience.

Solution

Intelligent Integration with Lightware

Galdon Data integrated Lightware AV distribution, USB peripheral management and LARA room automation with a Yealink MVC S98 Microsoft Teams Rooms system. At the centre of the installation are Lightware's UCX-4X3-TPX-TX20 and UCX-3X3-TPX-RX20 devices, providing the connectivity and peripheral management capabilities required for the boardroom's dual-mode collaboration environment. The solution supports two key workflows: Native Microsoft Teams Rooms The Yealink MVC S98 provides the dedicated Microsoft Teams Rooms experience, supporting meetings through the room's installed conferencing infrastructure. Bring Your Own Device (BYOD) Lightware's connectivity and USB management capabilities allow users to access compatible professional AV peripherals through a BYOD workflow, supporting collaboration from personal devices. Intelligent Automation Through LARA A key element of the integration is the Lightware Companion App, installed on the Microsoft Teams Rooms PC. The application communicates call-state information to Lightware's LARA room automation system, allowing automation logic to respond to meeting activity. This enables the room to operate more intelligently, reducing the need for manual intervention when managing different collaboration workflows. Flexible Multi-Display Management Lightware's AV distribution capabilities support the boardroom's three-display configuration, providing flexibility in how audiovisual content is managed within the meeting environment. Together, these technologies create an integrated collaboration system designed around flexibility, simplicity and control.

Benefit

Less Complexity. More Collaboration.

The Netcare 911 EXCO Boardroom demonstrates how intelligent AV integration can simplify sophisticated collaboration requirements. By combining native Microsoft Teams Rooms and BYOD functionality, the installation gives executive users greater flexibility in how they host and participate in meetings. Lightware's LARA automation introduces an additional layer of intelligence, allowing the system to respond to Microsoft Teams call-state information and support a more intuitive user experience. Integrated USB peripheral management helps maximise the use of the room's professional AV equipment across different collaboration workflows. The three-display configuration provides flexibility for presentations, video meetings and shared content, while the integrated control environment reduces the complexity associated with operating multiple technologies. The result is a boardroom where technology works behind the scenes, allowing people to focus on the conversation.

Story

Where Flexibility Meets Intelligent Control

In today's connected business environment, the boardroom has become more than a place to meet. It is where important decisions are made, strategies are developed and teams collaborate across different locations and platforms. For Netcare 911, creating an executive meeting environment capable of supporting these demands required a solution that balanced flexibility with simplicity. The EXCO Boardroom needed to accommodate both native Microsoft Teams Rooms meetings and BYOD collaboration, allowing users to connect through the room's dedicated conferencing system or their own devices. But offering multiple connection options was only part of the challenge. The experience needed to remain consistent, regardless of how the meeting was hosted. Galdon Data, a specialist in unified communications and collaboration technology, was tasked with delivering the solution. Working with Planetworld and Lightware, the team developed an integrated AV environment combining Lightware UCX connectivity, USB peripheral management and LARA room automation with a Yealink MVC S98 Microsoft Teams Rooms system. The Lightware UCX-4X3-TPX-TX20 and UCX-3X3-TPX-RX20 devices form an important part of the room's connectivity infrastructure, supporting the distribution and management of audiovisual signals and USB peripherals. This allows the boardroom to accommodate different collaboration workflows while making use of its installed professional AV equipment. What makes the installation particularly interesting, however, is the intelligence behind the scenes. Through the Lightware Companion App installed on the Microsoft Teams Rooms PC, call-state information is communicated directly to the LARA automation logic. This provides the system with information about meeting activity, allowing room functions to be automated according to the configured logic. Rather than relying entirely on manual control, the boardroom can respond more intelligently to how the space is being used. The integration also supports flexible audiovisual management across the room's three-display configuration. For executive users, this means greater freedom to collaborate without needing to understand the technical complexity behind the system. A meeting can be hosted through the dedicated Microsoft Teams Rooms environment or through a supported BYOD workflow, with the integrated AV infrastructure designed to accommodate both. The project demonstrates how thoughtful system design can bring multiple technologies together to create a simpler, more connected user experience. For Netcare 911, the EXCO Boardroom is more than a collection of advanced AV equipment. It is an intelligent collaboration environment designed to make meetings more flexible, efficient and intuitive. One room. Multiple ways to collaborate. Technology that keeps everything connected.
The Netcare 911 EXCO Boardroom demonstrates how intelligent AV integration can simplify complex collaboration requirements without compromising flexibility. Through Galdon Data's implementation of Lightware UCX technology and LARA automation alongside a Yealink Microsoft Teams Rooms system, the project brings native Teams and BYOD collaboration together within a single environment. The integration of Lightware's Companion App enables call-state information to inform room automation, while AV distribution and USB peripheral management support a consistent user experience across the three-display configuration. The result is a flexible executive meeting space where intelligent technology works behind the scenes, allowing users to focus on collaboration rather than system operation. The project highlights how Lightware technology can add value to existing conferencing platforms by bringing connectivity, control and automation together in one integrated solution.

Customer Profile

Project Partner

Netcare 911 | Emergency Medical Services Netcare 911 is a South African emergency medical services provider. The EXCO Boardroom supports the organisation's executive communication and collaboration requirements, providing a professional meeting environment designed to accommodate different conferencing workflows. Galdon Data | Unified Communications & Collaboration Galdon Data is a South African business communications solutions provider specialising in unified communications, telecommunications, audiovisual and video conferencing solutions. Based in Midrand, Gauteng, and part of the First Technology Group, Galdon Data designs, deploys and supports modern workplace and collaboration environments.

Technology

Brands Featured in This Project

Lightware

Intelligent Meeting Room Solutions

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