Frequently Asked Questions

Q: What If My Product Purchase Includes Installation - How Does That Work?
A: Planetworld has a team of mobile installers which perform the installation at any location (Durban, Gauteng, CT) which is convenient for you. In the case that you fall outside of these areas, Planetworld will send you to your closest approved fitment centre to have the installation done.
Q: Can I Return A Product That Was Installed In My Car?
A: Yes within 30 days. Planetworld however reserves the right to charge for the installation and removal of the product if the product is not found to be defective.
Q: What Do I Do If I Don't Like The Product?
A: You have the right to return any product within 14 days for a full refund. This only applies if the product is in the original condition and packaging.
Q: Can I Return A Product That Was Installed In My Car?
A: Yes. Planetworld however reserves the right to charge for the installation and removal of the product if the product is not found to be defective.
Q: How Do I Become A Wholesaler?
A: This website is designed with retail and wholesale customers in mind. If you wish to access the wholesale portal, you will need to select “wholesale customer” when registering. Subject to an approval process, you will have access to all wholesale pricing and will be able to place wholesale orders online. Please note, customers who are purchasing in bulk re-sell and installation will be considered wholesale.
Q: Delivery Policy?
A: Planetworld delivers within South Africa. For South African orders, irrespective of whether you select door to door delivery, or door to shop delivery, Planetworld will deliver within 4 working days depending on where you live. Working days are defined to be Mondays to Fridays excluding public holidays.
Should you have any queries regarding your delivery options, please call (+27) 0860 65 64 63 or email info@planetworld.co.za.